Return Policy

In the unlikely event that you are not satisfied with your purchase, you can return the items to us within 10 days.

 

  • Conditions of the items
    • The items must still be in their original packaging
    • The items must have all labels
    • The items should not have been worn or used

 

  • Return address

Please contact our customer service for a return address by telephone 031 535 7131 or by e-mail at cs@makoyabrands.co.za

 

  • Your Refund

If the above stated conditions of items are fulfilled, we will offer 100% refund on the products you return to us. You have a choice of receiving your refund in a form of voucher or into your bank account. The vouchers are valid for use in our online fashion store when making your next purchase. If you made payment by Electronic Funds Transfer (EFT) or by Credit card, we will refund you the money into the bank account used for the purchase.

 

We will refund the money to you within 14 working days from the day we receive back the returned the goods.

 

  • Who pays for the Cost of return?

You the customer is be responsible for the cost of shipping the items back to us.

 

  • Please note;

We DO NOT accept returns of underwear